The focus on collaboration introduced by the digital world requires a fundamental rethinking of the business from a brand, customer and a total productivity perspective.  This requires process, organization and technology components to be integrated, rationalized and/or consolidated.  The need to rethink the business can be as a result of one or more of the following factors:

• Slowing Growth

• Low Cost Competitors

• Complex Customer Experience  

• New Business Models

• Latency in Business Processes

Milan Consulting using tools such as Project Management, Process Development, Facilitation, Organization Change Management, IT Service Management and Outsourcing relationship Management provide a the neutral leadership required in these instances, in the capacity of a change agent, to successfully accomplish the stated goals and objectives.  Milan Consulting in collaboration with a network of partners believe that a holistic approach, incorporating the People-Cultural, Policy-Process and Technology-Applications elements simultaneously enables a quicker and deep rooted transformation.